Shipping & Returns
These are the shipping rates and return policy.
If you have any questions, please contact us.
Shipping Policy
At Charmeez, we strive to ensure your shopping experience is as seamless as possible, from the moment you browse to the time your jewelry arrives at your door.
We offer free shipping on orders over 29.99€—no code needed ! This discount will automatically apply at checkout but does not include customs duties. Please note that we cannot accommodate rerouting, pickups, or refunds for packages sent to hotels or other temporary addresses. Once your order is placed, it cannot be modified or canceled.
Allow 1–2 business days for processing. Once shipped, you’ll receive a tracking link via email. Delivery times vary based on the destination and are estimated below. Customs fees may apply upon receipt, as determined by your local authorities.
Charmeez ships to the following countries :
|
Country / Region |
Shipping costs |
Delivery times |
|
All orders over 29.99 € |
FREE |
See by country |
|
Austria |
4,99 EUR |
10 to 12 working days |
|
Belgium |
4,99 EUR |
10 to 12 working days |
|
Croatia |
4,99 EUR |
10 to 12 working days |
|
Estonia |
4,99 EUR |
10 to 12 working days |
|
Finland |
4,99 EUR |
10 to 12 working days |
|
France |
4,99 EUR |
10 to 12 working days |
|
Germany |
4,99 EUR |
10 to 12 working days |
|
Greece |
4,99 EUR |
10 to 12 working days |
|
Ireland |
4,99 EUR |
10 to 12 working days |
|
Italy |
4,99 EUR |
10 to 12 working days |
|
Latvia |
4,99 EUR |
10 to 12 working days |
|
Lithuania |
4,99 EUR |
10 to 12 working days |
|
Luxembourg |
4,99 EUR |
10 to 12 working days |
|
Malta |
4,99 EUR |
10 to 12 working days |
|
Netherlands |
4,99 EUR |
10 to 12 working days |
|
Norway |
4,99 EUR |
10 to 12 working days |
|
Portugal |
4,99 EUR |
10 to 12 working days |
|
Slovakia |
4,99 EUR |
10 to 12 working days |
|
Slovenia |
4,99 EUR |
10 to 12 working days |
|
Spain |
4,99 EUR |
10 to 12 working days |
|
Hungary |
2 200 HUF |
10 to 12 working days |
|
Czech Republic |
128 CZK |
10 to 12 working days |
|
Denmark |
38 DKK |
10 to 12 working days |
|
Bulgaria |
10 BGN |
10 to 12 working days |
|
Sweden |
59 SEK |
10 to 12 working days |
|
Poland |
22 PLN |
10 to 12 working days |
|
Romania |
26 RON |
10 to 12 working days |
|
Canada |
8 CAD |
12 to 15 working days |
|
Switzerland |
5 CHF |
10 to 12 working days |
|
United States |
6 USD |
12 to 15 working days |
|
United Kingdom |
5 GBP |
10 to 12 working days |
Please note that these figures may vary according to current exchange rates.
Return Policy
We hope you enjoy our jewelry as much as we do. If you are not satisfied with your purchase, you can easily return your item(s) free of charge within 14 days of delivery. If the order is returned after this legal deadline, your refund will not be processed.
Please note that the item(s) must be returned unused, undamaged and in their original cardboard outer packaging. Returns that do not meet these requirements may be rejected and sent back to the customer, and will therefore not be refunded.
Please email charmeezteam@gmail.com with your order number that is eligible for return/exchange for authorization. All returns and exchanges must be processed by us before sending merchandise back. Items sent back to us without first requesting a return will not be accepted.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Once your return arrives at our warehouse, please allow 5 to 7 working days for it to be processed.
Once the request has been processed, the refund will be applied to the original payment method used for the purchase. Please allow 3 to 14 business days for the refund to be applied to the original payment method.
If more than 20 business days have passed since you returned your items, please contact us at charmeezteam@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
Please note that we do not make exchanges, only refunds of returned items.